With our advanced routing and queueing features, you can easily connect and communicate with the right people at the right time.
Simple, modular call management
The Queue Panel simplifies the tasks that your supervisors and agents need to complete in one place. It features a streamlined interface that allows you to monitor queue traffic, set agent status, and manage call operations with the click of a mouse.
Barge / listen into a call in real-time
In-depth, easy to read metrics
Individual feature access controls
16 valuable KPI metrics
The 'wallboard' is a shareable web page that provides detailed reports and key performance indicators for monitoring and optimizing your calls. It's easy to use with predefined reports and charts.
Traffic & performance monitoring
Adjust metrics to suit your business
Schedule automatic reporting
Share customised wallboards online
Automated Call Distribution
Agent & Supervisor Portal
Key Performance Indicators
Intuitive features that create endless opportunities for your business
Stay connected, no matter where business takes you.
Transform a mobile or laptop into an office phone with our downloadable softphone app! The light-foot way to grow your business
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Spot inbound call trends at a glance and adjust your agents to be in priority queues to cover a call influx right as it's happening.
Proactively serving waiting customers with helpful information such as the estimated wait time, queue position, and custom announcement.
Customise your on-hold experience
Course-correct your teams behaviours easily through whisper coaching, silent monitoring, call barge-in and call recording.
Greet your customers with an interactive voice recording (IVR) using self-service prompts so they can help themselves without intervention, speeding up the call flow and saving you time.
Report Service Level Agreements (SLA) with your clients with a shareable link and receive real-time alerts if threshold metrics are being met.
Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports.
Raising The Bar In Customer Service
Call centre functionality, made for businesses of all sizes.
SLA Reports In Real-Time
Optimise Your Call Flow
Every phone feature, for any type of business
Service Level Agreements (SLA)
If there's something you need your phone system to do, ours can do it.