Time-based Call Routing

Interactive Call Routing with IVR

ACD Queuing

Simultaneous Call Distribution (Ring All)

Fixed-Order Call Distribution (Linear)

Rotary Call Distribution (Rrmemory)

With our advanced routing and queueing features, you can easily connect and communicate with the right people at the right time.

Simple, modular call management

The Queue Panel simplifies the tasks that your supervisors and agents need to complete in one place. It features a streamlined interface that allows you to monitor queue traffic, set agent status, and manage call operations with the click of a mouse.

Barge / listen into a call in real-time

In-depth, easy to read metrics

Comprehensive oversight

Individual feature access controls

16 valuable KPI metrics

The 'wallboard' is a shareable web page that provides detailed reports and key performance indicators for monitoring and optimizing your calls. It's easy to use with predefined reports and charts.

Traffic & performance monitoring

Adjust metrics to suit your business

Schedule automatic reporting

Share customised wallboards online

Spot inbound call trends at a glance
and adjust your agents to be in
priority queues to cover a call influx
right as it's happening.

Proactively serving waiting customers
with helpful information such as
the estimated wait time, queue position,
and custom announcement.

Customise your on-hold experience

Course-correct your teams behaviours easily through whisper coaching, silent monitoring, call barge-in and call recording.

Greet your customers with an interactive
voice recording (IVR) using self-service
prompts so they can help themselves
without intervention, speeding up the
call flow and saving you time.

Report Service Level Agreements (SLA)
with your clients with a shareable link
and receive real-time alerts if threshold metrics are being met.

Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports.

Raising The Bar In Customer Service

Call centre functionality, made for businesses of all sizes.

SLA Reports In Real-Time

Call Monitoring

Self-Service Solutions

Post-Call Surveys

Optimise Your Call Flow

Wallboard Statistics

Every phone feature, for any type of business

Service Level Agreements (SLA)

If there's something you need your phone system to do, ours can do it.

Dynamic & Statistic Agent

Sequential Call Queues

Customer Satisfaction Reports

Interactive Voice Recording (IVR)

Agent Availability Status

Time-based Call Routing

Ring All Call Queues

Agent Sign in/out

Email Alerts & SMS Notifications

Agent Call Summary Reports

Status Message

Music On Hold

Self-Service Prompts

Call Presence

Drag & Drop Call Management

Queue Performance Reports

Call Recording

Call Monitoring

Custom Announcements

Position In-Queue

Estimated Wait Time

Queue Panel

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